Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business.根據香港法律,不得在業務過程中,向未成年人售賣或供應令人醺醉的酒類。
EXCLUSIVE COLLECTION
Estate Direct Artisanal Finds
FREE DELIVERY*
Simple & Easy. You Say When
EXCLUSIVE COLLECTION - FREE DELIVERY - YOU WANT MORE?

DELIVERY

PENTICTON goods are packed and shipped from warehouses in Hong Kong.


What are the delivery methods, times and costs?

Delivery is HK$ 50.  We offer free delivery for orders over HK$ 800, net of promotion offers. Choose your preferred delivery date and time during check out. Complimentary delivery available to a single address in Hong Kong Island, Kowloon and New Territories. Delivery between 9 am and 8 pm (Monday to Saturday, excluding public holidays).

For delivery to remote areas, including Ma Wan, Discovery Bay, Tung Chung or Airport, ­an extra charge of HK$150 will apply.

Can I change my delivery address?

Once your order has been placed, the delivery address cannot be changed. Contact hello@pentictonpacific.com, and we will make the best effort accommodate your request. However, we may not change the order once the product has already been shipped.


Can it be delivered to work?

Every delivery location is possible in Hong Kong: hotels, work, and holidays residence. Only post boxes are not eligible. Anyone (must be over 18 years old) present at the exact delivery address can receive the order in Hong Kong. Please note all orders will require a signature upon delivery.


What happens if my order is corked or damaged?

If your order has been shipped incomplete or different from what you ordered, please contact us within three days from receipt of your parcel. We know cork stains and damages can happen sometimes! We will send a replacement free of charge.



PAYMENT

What payment methods do you accept?

You can pay on pentictonpacific.com with credit cards, Paypal and bank transfer.  All transactions are in HONG KONG DOLLARS. Taxes, delivery costs are automatically calculated and included in the total price of your order.


RETURNS & EXCHANGES

Can I return my order?
If your order has been shipped incomplete or different from what you ordered, please contact us by within three days from receipt of your parcel. We do not offer returns, exchanges and refunds due to the nature of goods — more details at refund policy.



SHOPPING ONLINE


How can I log in or modify my account information?

To login, please click "Login" at the right top corner on desktop or mobile site.

 

Do I need to create an account to place an order?

To place an order on PENTICTON, you can either sign up or proceed to checkout as a guest.

 

Can I cancel my order?
If you would like to cancel the order, please contact us immediately by email (hello@pentictonpacific.com). We are unable to combine orders or add items to an existing order once it has been placed. Additionally, we may not change the order once the product has already been shipped.



CONTACT PENTICTON

How can I contact PENTICTON Customer Service?
Visit our Contact Us page or leave us a message below.

 

pentictonpacific.com - HOME

 

Please get in touch!