Frequently Asked Questions

Ordering

PENTICTON goods are packed and shipped from our conditioned storages directly in Hong Kong.

What are the delivery methods, times and costs?

Delivery is HK$ 100.  We offer free delivery for orders over HK$ 1000, net of promotion offers. Complimentary delivery available to a single address in Hong Kong Island, Kowloon and New Territories*. Delivery between 9 am and 8 pm (Monday to Saturday, excluding public holidays) except for severe weather conditions (including the hoist of typhoon and rainstorm signals) and force majeure situation.

Order delivery can be made within 3 working days from the transaction the soonest.  

Same day delivery is available for selected area - Tsuen Wan.

*including Ma Wan, Discovery Bay, Tung Chung and Airport. Excluding COVID-19 affected area.

Do you offer in-store pickup?

Why pay shipping! Choose "pickup" during checkout and we will have the orders ready for your pickup within 4 hours. Pickup available during opening hours.

Do you offer same day delivery?

Same day special delivery is available for Tsuen Wan. Order before 4pm to enjoy this service.  Delivery is HK$ 100 for order under HK$1000, net of promotion offers.

Shipping

Can I change my delivery address?

Once your order has been placed, the delivery address cannot be changed. Contact hello@pentictonpacific.com, and we will make the best effort accommodate your request. However, we cannot change the order once the product has already been shipped.

Can the order be delivered to a business address?

Every delivery location is possible in Hong Kong: hotels, work, and holidays residence*. Only post boxes are not eligible. Anyone (must be over 18 years old) present at the exact delivery address can receive the order in Hong Kong. Please note all orders will require a signature upon delivery. 

*Except for COVID-19 affected area.

Returns & Exchange

What happens if my order is corked or damaged?

If your order has been shipped incomplete or different from what you ordered, please contact us within three days from receipt of your parcel. We know cork stains and damages can happen sometimes!

Can I return my order?

If your order has been shipped incomplete or different from what you ordered, please contact us by within three days from receipt of your parcel. We do not offer returns, exchanges and refunds due to the nature of goods.

Payment

What payment methods do you accept?

You can pay on pentictonpacific.com with credit cards and Paypal.  All transactions are in HONG KONG DOLLARS. Taxes, delivery costs are automatically calculated and included in the total price of your order.

You can also pay with cash, credit cards (AMEX coming soon), FPS, Wechat, Alipay, bank transfer and PayMe for instore or phone purchase. All transactions are in HONG KONG DOLLARS. Taxes, delivery costs are automatically calculated and included in the total price of your order.

FPS

66088398 - PENTICTON PACIFIC COMPANY LIMITED

BANK TRANSFER

HSBC (HKD) - PENTICTON PACIFIC COMPANY LIMITED

HSBC (004) - 652-743592-838

PAYME

LINK:https://qr.payme.hsbc.com.hk/2/5Re9cJeD2tsFiBquWGeXQH

Shopping online

How can I log in or modify my account information?

To login, please click "Login" at the right top corner on desktop or mobile site.

Do I need to create an account to place an order?

To place an order on PENTICTON, you can either sign up to get started with our loyalty journey or proceed to checkout as a guest.

Can I cancel or edit the order?

If you would like to cancel the order, please contact us immediately by email at hello@pentictonpacific.com. We are unable to combine orders or add items to an existing order once it has been placed. Additionally, we cannot change the order once the product has already been shipped.

Get in touch

Have questions about your order, or a general enquiry?